At Travel Geniee Tours and Travels, we are dedicated to providing a seamless and efficient shipping and delivery process for all travel-related documents and materials. Our policy is designed to ensure that you receive your essential travel items in a timely and reliable manner.
1. Delivery Methods:
- Electronic Delivery: Whenever feasible, travel documents such as e-tickets, itineraries, and vouchers will be delivered electronically via email. This enables swift access to your essential travel information.
- Physical Delivery: For items requiring physical shipment, such as travel guides, brochures, or souvenir packages, we utilize reputable courier services to ensure safe and reliable delivery to your specified address.
2. Delivery Timeframes:
- Electronic Delivery: Electronic documents will be dispatched to the email address provided promptly upon completion of the booking process, allowing for convenient access to your travel details.
- Physical Delivery: The delivery timeframe for physical items may vary depending on the destination address and courier service. Rest assured, we strive to deliver your materials in a timely manner to accommodate your travel plans.
3. Shipping Charges:
- Electronic Delivery: There are no shipping charges associated with electronic delivery of travel documents.
- Physical Delivery: Shipping charges for physical items will be determined based on factors such as destination address, selected shipping method, and package weight. You will be informed of any applicable charges before completing your booking.
4. Tracking Information:
- For shipments requiring physical delivery, you will receive tracking information via email once your package has been dispatched. This enables you to monitor the status and expected delivery of your shipment conveniently.
5. Delivery Address:
- Please ensure that the delivery address provided during the booking process is accurate and complete. Travel Geniee Tours and Travels cannot be held responsible for delays or issues resulting from incorrect or incomplete delivery information.
6. International Shipping:
- For international shipments, please note that additional customs clearance procedures, duties, and taxes may apply. Any such charges are the responsibility of the customer and are not included in the shipping fees paid to Travel Geniee Tours and Travels.
7. Contact Information:
- Should you have any inquiries or require assistance regarding shipping and delivery, please do not hesitate to contact our customer service team at [geniee@travelgeniee.com].
8. Policy Updates:
- Travel Geniee Tours and Travels reserves the right to modify this shipping and delivery policy as necessary. Any updates or revisions will be communicated to our customers through our official channels.
Thank you for choosing Travel Geniee Tours and Travels for your travel needs. We are committed to ensuring a seamless and enjoyable experience from booking to journey’s end.