Refund Policy – Travel Geniee Tours and Travels
At Travel Geniee Tours and Travels, we prioritize ensuring a seamless and enjoyable travel experience for our valued customers. Recognizing that plans may occasionally need adjustment, we have crafted a comprehensive refund policy to provide clarity and fairness in such situations.
Booking Adjustments:
Should the need arise to adjust or cancel your booking, please reach out to us via email at [info@travelgeniee.com]. Your cancellation request will be promptly reviewed, and the refund amount will be determined based on the timing of your request relative to the departure date.
Refund Structure:
Refunds are calculated according to the following schedule:
– Cancellation received 30 days or more before departure: 80% refund of the total package cost
– Cancellation received 15 to 29 days before departure: 70% refund of the total package cost
– Cancellation received 0 to 14 days before departure: No refund available
Non-Refundable Components:
Please note that certain elements of your booking, such as flight reservations, may be subject to non-refundable terms. Any associated fees from service providers will be the responsibility of the traveler.
Timely Refund Processing:
Once your cancellation request is received, we aim to process your refund within 15 working days. However, please be aware that the timeframe for the refunded amount to appear in your account may vary based on your financial institution.
Itinerary Adjustments:
Should changes to your itinerary result in a reduction of services, they will be subject to the same refund policy as cancellations. Conversely, any increases in service costs due to adjustments will be the traveler’s responsibility.
Force Majeure Considerations:
In instances of circumstances beyond our control, such as natural disasters or political unrest, Travel Geniee Tours and Travels cannot be held liable for refunds or additional expenses incurred.
Travel Protection Recommendations:
To safeguard your travel investment, we strongly advise purchasing comprehensive travel insurance. This can provide coverage for unforeseen cancellations, interruptions, and medical emergencies.
Dispute Resolution:
Any disputes will be resolved in accordance with the exclusive jurisdiction of the courts in Sikkim.
Contact Us:
For any inquiries regarding refunds or booking adjustments, please don’t hesitate to contact us at [geniee@travelgeniee.com].
Policy Updates:
Please be advised that Travel Geniee Tours and Travels reserves the right to modify this refund policy as necessary. Any changes will be promptly communicated through our official channels.
We appreciate your trust in Travel Geniee Tours and Travels for your travel needs, and we look forward to assisting you in creating unforgettable experiences.